Shipping & Returns


Our online shipping calculator will quote you an actual shipping charge at checkout.

Gift certificates will be sent with no shipping charge via US Postal Service.

Hey! Where's my free shipping??

We understand that you've come to expect free shipping on just about everything these days, and maybe you're wondering why we haven't caught on. Well, it's pretty simple really, but we wanted a chance to explain. 

As you know, giant companies like Amazon ship about a zillion packages a day. When you're that big, shipping companies like UPS give you a huge discount, so it costs WAY less for Amazon to send you a box of stuff.

We, on the other hand, are a small business in New Hampshire that manufactures almost everything right here on-site, and we don't ship out nearly as many boxes as a global corporation does. Therefore, UPS and other shippers don't offer us those same big discounts, of course, and frankly, we don't blame them. 

Now, we could hide that expense from you if we jacked up our prices, but that wouldn't be fair to the kind folks who come into the shop here next to the factory. So, we try to keep our prices as reasonable as possible for everyone, and then charge to send stuff out to you if you can't make it to our store. 
We hope you understand, and thanks for hearing us out!

(Occasionally, we will offer free shipping as a promotion. Keep an eye out or sign up for our email list to know when this is happening!)

PRIVACY & SECURITY is a secure e-commerce website and acts as conduit for a large amount of sensitive and private data. Specifically addressed herein is payment information, address information, telephone numbers, and other such data commonly given during an online purchase. Utmost care is taken to maintain the privacy of the shoppers who patronize our online store.

It is our strict policy not to share, rent or sell such data to anyone under any circumstances. Shopper data is retrieved only by the staff operating the online store. Specific information is not used for any other purpose. Caveats to this are creation of general statistical data which would not contain any individual’s information, or cooperation with law enforcement investigating a criminal act.


Returns and exchanges must be made within 30 days of purchase. Returned items must be unused and clean in original packaging with tags and accompanied with the original receipt.

Due to Health Safety issues facemasks are not returnable, and no refunds will be issued.

No returns or exchanges after 30 days. Climbing equipment and related web products as well as cut fabric or trim items are not returnable. We do not refund shipping charges.

All exchange requests must provide $14 return shipping payment for delivery back to you. Exchange requests without return shipping payment will be refunded.


We proudly manufacture Ragged Mountain Equipment Brand products with an emphasis on quality. Should a Ragged Mountain Equipment label product fail due to a defect in materials or workmanship, we will repair or replace it at our option for the life of the product. Repairs due to normal wear, accident, improper care, or negligence will be performed for a reasonable charge. All items returned for repair must be clean.