Repairs & Service
Gear Clinic &
Repair Services
Ragged Mountain Equipment has kept outdoor gear in action by repairing everything from thru-hikers' jackets to ski pants to backpacks. Well-loved gear deserves a second life.
If you like your gear, keep it. Let us fix it for you.
Apparel & Gear Repairs
Our workshop is stocked with hundreds of technical fabrics, buckles, and heavy-duty fasteners. Zippers take a beating in the outdoors, so we expertly repair or replace them on pretty much anything from jackets, vests, packs, and gaiters using top-tier YKK hardware.
- Zipper Repairs & Replacements
- Hardware, Buckle & Fastener Matching
- Fabric Repair and Patching
- Custom Industrial Sewing Solutions
- Custom Product Design and Redesign Work
Climbing Cam Re-Slinging
Trust your traditional rack to decades of experience. We replace worn textile triggers using automated, heavy-duty bar-tacking techniques engineered to meet or exceed original industry safety specifications.
- Premium Nylon Tubular Webbing
- MBS Rating of 3,000 lbs or Higher
- Standard 5" Open Loop Configuration
- Automated Commercial-Grade Bar-Tacks
Intervale, New Hampshire
The best hands and equipment around.
Every piece of equipment that enters our facility is handled by our technicians who climb, ski, and hike the very peaks outside our windows. We combine well over 100 years of collective manufacturing experience and expertise with durable craftsmanship to keep your investment functioning and safe.
How to Prepare Your Gear
Please contact our team prior to shipping or dropping off your items. To ensure we can properly fix your gear and keep our machinesd in top shape, we ask that you please:
01
Wash & Dry Completely: Dirt, sweat, and mountain grime destroy commercial sewing machinery. All apparel items must be recently laundered and clean.
02
Clear Out Pockets & Compartments: Please double-check and remove all loose cash, trail snacks, keys, and pocket debris before handing items over. You'd be surprised what we've found in pockets!!
03
Isolate & Highlight the Damage: Use a piece of low-residue tape, chalk, or a safety pin to mark the exact area(s) requiring repair.
Drop-Off & Mail-In Center
Ragged Mountain Equipment
ATTN: Repairs
279 NH Routes 16 & 302
P.O. Box 130
Intervale, NH 03845
Average Turnaround Timeline: Standard repairs and zipper replacements are usually completed within 1–2 business weeks. If you're in a hurry, let us know. We can usually expedite repairs for a nominal additional charge, and we'll let you know what that is before starting work.
Climbing Gear Servicing Agreement & Liability Waiver
All cam re-slinging orders require a signed waiver prior to us starting work. You may complete and submit this online, or we have printed versions in our store.
1. SCOPE OF WORK
Full Send Outfitters, LLC (dba Ragged Mountain Equipment "RME"), as the Service Provider, agrees to perform textile replacement ("re-slinging") on the specific gear submitted by the individual listed below ("Customer.") RME will replace worn webbing using automated, heavy-duty bar-tacking techniques engineered to meet or exceed industry safety standards for textiles. RME uses only premium nylon tubular webbing featuring high-tensile strength (MBS rating of 3,000 lbs or higher) in a 5" open loop.
2. LIMITATION OF INSPECTION & WARRANTY
• No Hardware Inspection: The Customer acknowledges that this service is strictly limited to the sewing of new slings. The Service Provider does not test, inspect, or warrant the metal hardware, cam lobes, axles, internal springs, stems, or structural welds for microscopic fractures, fatigue, or defects.
• Customer Duty to Inspect: The Customer maintains sole and absolute responsibility for inspecting their gear prior to submission and continuously inspecting the structural integrity of the hardware before every flight or climb.
3. RIGHT OF REFUSAL & REJECTION POLICY
RME reserves the right to refuse service to any piece of equipment for any reason, including but not limited to: Gear that has been subject to a manufacturer recall; Gear featuring kinked stems, frayed main structural cables, or severely corroded metal; Vintage equipment or gear that was not originally manufactured with a factory-sewn textile sling. Note: Rejected gear will be returned at the Customer's expense or safely decommissioned and disposed of with explicit written customer consent.
4. ASSUMPTION OF RISK & INDEMNITY
The Customer acknowledges that rock climbing, mountaineering, and related activities are inherently dangerous sports that carry an undeniable risk of severe injury or death. The Customer agrees that by utilizing this repair service, they are voluntarily choosing to reuse repaired personal safety equipment. The Customer agrees to Release, Waive, and Indemnify RME, its employees, and owners from any and all claims, liabilities, or lawsuits resulting from gear failure, accidents, injury, or death arising during the subsequent use of the serviced equipment.
5. SHIPPING, LOSS, AND DAMAGE CLAIMS
RME is not responsible for gear lost, stolen, or damaged while in transit (either to or from our facility). It is the Customer's sole responsibility to provide accurate shipping addresses, request signature delivery, and purchase adequate carrier insurance to cover the replacement value of the rack.