Repairs & Service
Gear Clinic & Technical Services
Since 1980, Ragged Mountain Equipment has kept outdoor gear in action by repairing everything from thru-hikers' jackets to ski pants to backpacks. Well-loved gear deserves a second life.
Cam Re-Sling Waiver Form ↓Apparel & Gear Repairs
Our workshop is stocked with hundreds of technical fabrics, buckles, and heavy-duty fasteners. Zippers take a beating in the outdoors, so we expertly repair or replace them on technical shells, vests, packs, and gaiters using top-tier YKK hardware.
- Zipper Repairs & Replacements
- Technical Shell Fabric Patching
- Hardware, Buckle & Fastener Matching
- Custom Industrial Sewing Solutions
Climbing Cam Re-Slinging
Trust your traditional rack to decades of experience. We replace worn textile cams using automated, heavy-duty bar-tacking techniques engineered to meet or exceed original industry safety specifications.
- Premium Nylon Tubular Webbing
- MBS Rating of 3,000 lbs or Higher
- Standard 5" Open Loop Configuration
- Automated Commercial-Grade Bar-Tacks
Intervale, New Hampshire
Decades of Intellect. Built by Hand.
Every piece of equipment that enters our facility is handled by outdoor technicians who craft our world-class gear in the first place. We combine forty years of manufacturing intellect with raw, durable craftsmanship to extend the lifespan of your critical safety and performance gear
How to Prepare Your Gear
Please contact our team prior to shipping or dropping off your items. To ensure a clean workflow, safety for our staff, and optimal machine performance, all gear must comply with our intake standards:
01
Wash & Dry Completely: Dirt, sweat, and mountain grime destroy commercial sewing machinery. All technical apparel items must be completely laundered and clean.
02
Clear Out Pockets & Compartments: Please double-check and remove all loose cash, trail snacks, keys, and pocket debris before handing items over.
03
Isolate & Highlight the Damage: Use a piece of low-residue tape, chalk, or a safety pin to explicitly mark the exact area requiring structural stitching or repair.
Drop-Off & Mail-In Center
Ragged Mountain Equipment
ATTN: Repairs Department
279 NH Routes 16 & 302
P.O. Box 130
Intervale, NH 03845
Average Turnaround Timeline: Standard structural adjustments and zipper conversions are usually turned around inside 1–2 business weeks. Explicit estimates are supplied via email prior to initialization.
Climbing Gear Servicing Agreement & Liability Waiver
All cam re-slinging orders require execution of this safety framework prior to work initiation.
1. SCOPE OF WORK
Full Send Outfitters, LLC (dba Ragged Mountain Equipment "RME"), as the Service Provider, agrees to perform textile replacement ("re-slinging") on the specific gear submitted by the individual listed below ("Customer.") RME will replace worn webbing using automated, heavy-duty bar-tacking techniques engineered to meet or exceed industry safety standards for textiles. RME uses only premium nylon tubular webbing featuring high-tensile strength (MBS rating of 3,000 lbs or higher) in a 5" open loop.
2. LIMITATION OF INSPECTION & WARRANTY
• No Hardware Inspection: The Customer acknowledges that this service is strictly limited to the sewing of new slings. The Service Provider does not test, inspect, or warrant the metal hardware, cam lobes, axles, internal springs, stems, or structural welds for microscopic fractures, fatigue, or defects.
• Customer Duty to Inspect: The Customer maintains sole and absolute responsibility for inspecting their gear prior to submission and continuously inspecting the structural integrity of the hardware before every flight or climb.
3. RIGHT OF REFUSAL & REJECTION POLICY
RME reserves the right to refuse service to any piece of equipment for any reason, including but not limited to: Gear that has been subject to a manufacturer recall; Gear featuring kinked stems, frayed main structural cables, or severely corroded metal; Vintage equipment or gear that was not originally manufactured with a factory-sewn textile sling. Note: Rejected gear will be returned at the Customer's expense or safely decommissioned and disposed of with explicit written customer consent.
4. ASSUMPTION OF RISK & INDEMNITY
The Customer acknowledges that rock climbing, mountaineering, and related activities are inherently dangerous sports that carry an undeniable risk of severe injury or death. The Customer agrees that by utilizing this repair service, they are voluntarily choosing to reuse repaired personal safety equipment. The Customer agrees to Release, Waive, and Indemnify RME, its employees, and owners from any and all claims, liabilities, or lawsuits resulting from gear failure, accidents, injury, or death arising during the subsequent use of the serviced equipment.
5. SHIPPING, LOSS, AND DAMAGE CLAIMS
RME is not responsible for gear lost, stolen, or damaged while in transit (either to or from our facility). It is the Customer's sole responsibility to provide accurate shipping addresses, request signature delivery, and purchase adequate carrier insurance to cover the replacement value of the rack.