Repairs & Service
Gear Repair Services
Ragged Repair
Great Gear Deserves a Second Chance.
We started our repair service because we believe in fixing things, not throwing them away. Whether it's a sleeping bag that's seen better days or a puffy jacket that's been on every adventure with you, we can help extend its life.
Browse our services below and reach out to repairs@raggedmountain.com anytime.
Apparel & Gear Repairs
Our sewing shop is stocked with hundreds of outdoor fabrics, buckles, and zippers, so we're always ready to give your favorite gear the expert repair it deserves.
- Zipper Repairs & Replacements
- Hardware, Buckle & Fastener Replacement
- Fabric Repair and Patching
- Custom Gear Modifications
Climbing Cam Re-Slinging
We got our start manufacturing climbing harnesses and equipment for companies across New England. While we no longer produce climbing gear, that experience gives us the expertise to re-sling your cams with confidence.
- Premium Nylon Tubular Webbing
- MBS Rating of 3,000 lbs or Higher
- Standard 5" Open Loop Configuration
- Automated Commercial-Grade Bar-Tacks
How It Works
Drop It Off
01
Browse our standard repairs and pricing below. Don't see what you need? Email us for a custom quote.
02
Swing by the Ragged Mountain retail store and drop off your item in person. The associate at the counter will help get your item checked in.
03
We'll get your item repaired and notify you when it's ready for pickup.
Mail It In
01
Browse our standard repairs and pricing below. Don't see what you need? Email us for a custom quote.
02
Download and fill out our repair order form.
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Ship your item to us with the completed form included. Shipping address and instructions are included with the order form.
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Once your repair is complete we'll call you to collect payment information.
05
We ship it back to you. A return shipping fee will be added to your final invoice — typically around $15 depending on destination.
Pricing
Know exactly what to expect with our common repair price ranges listed below. For more complex and unique repairs, we price our labor at $2/minute and have a minimum repair charge of $20.
Standard Repairs
Zipper Replacement
$35 – $45
Currently available in black only.
Zipper Slider Replacement
$20
Currently available in black only.
Cam Re-Slinging
$12 / cam
Hole Patching
$30+
Unique Repairs
Have a unique repair request? We can help. Whether it's a complex fix or a one-of-a-kind gear modification, we price custom repairs based on the time required at $2/minute. Please reach out to repairs@raggedmountain.com for an estimate.
How to Prepare Your Gear
Please contact our team prior to shipping or dropping off your items. To ensure we can properly fix your gear and keep our machines in top shape, we ask that you please:
01
Wash & Dry Completely: Dirt, sweat, and mountain grime destroy commercial sewing machinery. All apparel items must be recently laundered and clean.
02
Clear Out Pockets & Compartments: Please double-check and remove all loose cash, trail snacks, keys, and pocket debris before handing items over. You'd be surprised what we've found in pockets!
03
Isolate & Highlight the Damage: Use a piece of low-residue tape, chalk, or a safety pin to mark the exact area(s) requiring repair.
Drop-Off & Mail-In Center
Ragged Mountain Equipment
ATTN: Repairs
279 NH Routes 16 & 302
P.O. Box 130
Intervale, NH 03845
Average Turnaround: Standard repairs and zipper replacements are usually completed within 1–2 business weeks. If you're in a hurry, let us know — we can usually expedite repairs for a nominal additional charge, and we'll let you know before starting work.
Climbing Gear Servicing Agreement & Liability Waiver
All cam re-slinging orders require a signed waiver prior to us starting work. You may complete and submit this online, or we have printed versions in our store.
1. SCOPE OF WORK
Full Send Outfitters, LLC (dba Ragged Mountain Equipment "RME"), as the Service Provider, agrees to perform textile replacement ("re-slinging") on the specific gear submitted by the individual listed below ("Customer.") RME will replace worn webbing using automated, heavy-duty bar-tacking techniques engineered to meet or exceed industry safety standards for textiles. RME uses only premium nylon tubular webbing featuring high-tensile strength (MBS rating of 3,000 lbs or higher) in a 5" open loop.
2. LIMITATION OF INSPECTION & WARRANTY
• No Hardware Inspection: The Customer acknowledges that this service is strictly limited to the sewing of new slings. The Service Provider does not test, inspect, or warrant the metal hardware, cam lobes, axles, internal springs, stems, or structural welds for microscopic fractures, fatigue, or defects.
• Customer Duty to Inspect: The Customer maintains sole and absolute responsibility for inspecting their gear prior to submission and continuously inspecting the structural integrity of the hardware before every flight or climb.
3. RIGHT OF REFUSAL & REJECTION POLICY
RME reserves the right to refuse service to any piece of equipment for any reason, including but not limited to: Gear that has been subject to a manufacturer recall; Gear featuring kinked stems, frayed main structural cables, or severely corroded metal; Vintage equipment or gear that was not originally manufactured with a factory-sewn textile sling. Note: Rejected gear will be returned at the Customer's expense or safely decommissioned and disposed of with explicit written customer consent.
4. ASSUMPTION OF RISK & INDEMNITY
The Customer acknowledges that rock climbing, mountaineering, and related activities are inherently dangerous sports that carry an undeniable risk of severe injury or death. The Customer agrees that by utilizing this repair service, they are voluntarily choosing to reuse repaired personal safety equipment. The Customer agrees to Release, Waive, and Indemnify RME, its employees, and owners from any and all claims, liabilities, or lawsuits resulting from gear failure, accidents, injury, or death arising during the subsequent use of the serviced equipment.
5. SHIPPING, LOSS, AND DAMAGE CLAIMS
RME is not responsible for gear lost, stolen, or damaged while in transit (either to or from our facility). It is the Customer's sole responsibility to provide accurate shipping addresses, request signature delivery, and purchase adequate carrier insurance to cover the replacement value of the rack.