Shipping, Returns & Size Chart

Shipping &
Returns

Enduring quality means gear you can count on. If a purchase isn't quite right, we keep returns hassle-free.

We want you to be happy with your purchase from us. Period. If you're not, let us know.

Shipping & Delivery

We pack and ship your orders with the same care we use when hand-crafting our gear right here in our shop. Most standard orders are processed and leave our shop within 1–3 business days. Sometimes staffing may be tight and it may take 1 or 2 days longer. If you are in a rush to receive something please note that in your order and we'll do everything we can to accomodate. As with all we do, we are aware of our impact on the environment when we package and ship items, so we try to recycle and reuse shipping supplies whenever we can.

Shipping Rates: Our shipping calculator uses actual live carrier rates at the time of checkout.
Delivery Windows: Standard Ground takes 3–7 business days. Expedited shipping options are available at checkout.
Tracking Logs: You'll receive automated shipping and tracking updates from our ordering system, starting the moment we create your shipping label.

Returns & Exchanges

We want you to love your gear. Period. If something you buy from us doesn't live up to your expectations, we accept returns on qualified online orders within 30 days.

30-Day Limit: All returns and exchanges must be processed within 30 days of purchase.
Condition Check: Returned items must be clean, unused, in original packaging, with tags attached.
Exchange Postage: We kindly ask for an $8 return shipping payment to cover delivery back to you.
Exclusions: We cannot accept returns for climbing hardware, safety gear, cut fabric/trim, custom embroidered items, consignment items, and clearance items sold at 40% off or greater.

Honest Value

Why We Don’t Offer Free Shipping (Most of the Time)

We get it. These days, you can order just about anything online and have it shipped “free.” But here’s the honest truth: e-commerce giants ship millions of packages every day. That astronomical volume earns them massive corporate discounts from global carriers, allowing them to absorb those costs and make shipping appear free.

We are an independent, locally owned business in New Hampshire. We design and manufacture much of what we sell right here on-site, and carefully pick which other items we sell in our retail store. Because we don’t ship on a global scale, we don’t get those same deep corporate freight discounts. And honestly, that’s okay with us.

We could easily hide shipping costs by artificially raising the retail prices of our apparel. However, we feel that wouldn’t be fair to our local community members who walk directly into our Intervale retail shop and factory to buy in person. Instead, we keep our prices as fair and honest as we can for everyone, and simply charge what it costs us to get your order out to you. But, we are always working on finding cheaper and better ways to ship our products to you!

Start Your Return

Choose one of these three options to request a return or exchange.

Registered customer? Use your account.

Sign in, open Orders, find your order, and select Return Items or Return Item(s). Choose the items and quantities, complete the return details, and submit your request. If your items meet our Returns & Exchanges policy, you may ship them back after submitting your request. No separate approval email is needed.

Cannot find your order or the return option? Email or call us below.

Just a guest? Email us.

Email your order number, the items you want to return or exchange, and the reason. We will help you with the next steps. No account is needed.

Email returns@raggedmountain.com

Prefer to talk? Simply call us.

Have your order number and item details ready, and we will help you with your return or exchange.

Call (603) 356-3042

Where to Send Your Return

If you submitted your request through your account, you'll receive a confirmation email with further instructions and information for sending in your items. Otherwise, please pack your items securely and be sure to include in the shipment your order number and a note explaining your return or exchange.

Ragged Mountain Equipment
ATTN: Returns
279 NH Routes 16 & 302
P.O. Box 130
Intervale, NH 03845

Open & Print Return Address Label (PDF)

Open the PDF and select Print. Fill in your address and order number, cut out the label, and attach it to your package.

This is an address label only. No postage has been paid. Purchase postage from your carrier and keep the tracking receipt. Printing the label does not submit a return request.

Processing: Please allow 3–5 processing days after your package arrives for us to inspect the items and process your return. Original shipping charges are non-refundable. All returns and exchanges are subject to our Returns & Exchanges policy.

Built For Life

Ragged Mountain Equipment Brand Guarantee

We proudly manufacture Ragged Mountain Equipment brand products with an emphasis on craftsmanship and quality. Should any product bearing our original label fail due to a defect in oue workmanship, we will repair or replace it at our discretion for the lifetime of the product.

Repairs for damage caused by normal wear-and-tear, trail accidents, improper care, or negligence will gladly be performed by our expert sewing crew for a reasonable repair fee.

Intake Requirement: Health and safety regulations require that all garments and gear sent to our sewing room arrive clean, completely laundered, and totally empty of pocket debris.

Privacy & Data Security Policy

RaggedMountain.com utilizes industry standard security protocols to ensure your personal and financial information remains secure.

Our Data Sharing Protection Promise

It is our strict policy never to share, rent, lease, or sell consumer database records (aka your information) to any third-party marketing entities under any circumstances. We hate it when our info is shared or sold - why wouldn't you?