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Customer Service

Shipping  Policy 

Our online shipping calculator will qoute you an actual shipping charge at checkout.

Gift certificates will be sent with no shipping charge via US Postal Service.


Privacy & Security being a secure ecommerce website, acts as conduit for a large amount of sensitive and private data. Specifically addressed herein is payment information, address information, telephone numbers, and other such data commonly given during an online purchase. Utmost care is taken to maintain the privacy of the shoppers who patronize our online store.
It is our strict policy not to share, rent or sell such data to anyone under any circumstances. Shopper data is retrieved only by the staff operating the online store. Specific information is not used for any other purpose. Caveats to this are creation of general statistical data which would not contain any individual’s information, or cooperation with law enforcement investigating a criminal act.

Return Policy

Returns nd exchanges must be made within 30 days of purchase. Returned items must be unused and clean in original packaging with tags and accompanied with the original receipt.

Due to Health Safety issues Facemasks are not returnable.and no refunds will be issued.

No returns or exchanges after 30 days. Climbing equipment and related web products as well asCut fabric or trim items are not returnable. We do not refund shipping charges.

Ragged Mountain Brand Products Guarantee

We proudly manufacture Ragged Mountain Brand products with an emphasis on quality.. Should a Ragged Mountain label product fail due to a defect in materials or workmanship, we will repair or replace it at our option for the life of the product. Repairs due to normal wear, accident, improper care or negligence will be performed for a reasonable charge. All items returned for repair must be clean.


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